Frequently Asked Questions
peryaplay FAQ

Creating a peryaplay account is quick and straightforward. Click the peryaplay Login link in the navigation menu and look for the registration option. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years old — the minimum legal age for online gaming in the Philippines. After submitting your registration, you'll receive a verification email. Click the link in that email to activate your account and you're ready to play.

The minimum age to register and play on peryaplay is 21 years old, in accordance with Philippine law and PAGCOR regulations. We take age verification seriously. During the KYC (Know Your Customer) process, you will be required to submit a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID — to confirm your age and identity. Any account found to belong to a person under 21 will be immediately suspended.

Identity verification is a legal requirement under PAGCOR regulations and Philippine anti-money laundering (AML) laws. The KYC process protects both you and peryaplay by confirming that:

• You are who you say you are
• You meet the 21+ age requirement
• Your account is protected from unauthorised use
• Withdrawals are processed to the correct, verified person

You will typically need to submit a clear photo of a valid government-issued ID and a selfie holding that ID. Verification is usually completed within 24–48 hours.

Go to the peryaplay Login page and click the "Forgot Password" link. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access to your account.

No. peryaplay strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, names, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

peryaplay supports a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible for Filipino players. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI Online, BDO Online Banking, Metrobank Online
• Over-the-Counter: Selected partner banks and payment centres

All transactions are processed in Philippine Peso (₱). The availability of specific payment methods may vary depending on your location and account status.

The minimum deposit on peryaplay is ₱100. This low entry point makes it easy for Filipino players to get started without a large upfront commitment. Deposits are typically credited to your account instantly, though some payment methods may take up to 15 minutes during peak hours. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification.

Withdrawal processing times on peryaplay depend on the method you choose:

• GCash / PayMaya: Usually within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

Before your first withdrawal, your account must be fully verified (KYC completed). The minimum withdrawal amount is ₱200. Withdrawals are processed to the same payment method used for your deposit whenever possible. If you haven't received your withdrawal within the stated timeframe, contact our support team at [email protected].

peryaplay does not charge any fees on deposits. For withdrawals, peryaplay also does not impose platform-side fees. However, your bank or e-wallet provider (such as GCash or BPI) may apply their own transaction charges, which are outside peryaplay's control. We recommend checking with your payment provider for their current fee schedule before initiating a withdrawal.

peryaplay offers a diverse library of online casino games designed for Filipino players, including:

• Slots — hundreds of titles with various themes, paylines, and jackpot sizes
• Bingo — classic and modern bingo variants popular across the Philippines
• Live Casino — real-time table games with live dealers streamed in HD
• Specialty Games — including Ganesh Gold and Teen Patti 20-20, popular among Filipino and South Asian gaming communities

New games are added regularly. Check the peryaplay Casino page for the latest additions.

Yes. All games on peryaplay use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories to verify fairness and compliance with industry standards. The Return to Player (RTP) percentages for each game are available in the game information panel.

If a game freezes or you experience a disconnection during a session, try refreshing your browser or restarting the app. Most games on peryaplay have a game history feature that records the state of your session, so any interrupted rounds are typically resolved automatically in your favour or voided. If you believe a disconnection resulted in an incorrect outcome or a lost bet, contact our support team with the game name, date, time, and approximate bet amount so we can investigate and resolve the issue promptly.

peryaplay offers a range of bonuses and promotions for both new and existing Filipino players, including welcome bonuses for first-time depositors, reload bonuses on subsequent deposits, free spins on selected slot games, and seasonal promotions tied to Philippine holidays and events. All bonuses are subject to wagering requirements and eligibility conditions. Full details are available on the promotions page of your account dashboard.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion — always read the specific terms of each offer before claiming it.

Log in to your peryaplay account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately and can be lowered at any time. Increasing a limit requires a 7-day cooling-off period to ensure the change is a considered decision. peryaplay strongly encourages all players to set deposit limits as part of a healthy gaming routine.

Self-exclusion is available directly from your account settings under Responsible Gaming. You can choose a temporary cool-off period (24 hours to 6 weeks) or a longer self-exclusion of 6 months, 1 year, or permanent exclusion. Once activated, your account is suspended immediately and cannot be reactivated before the period ends. If you need urgent assistance with self-exclusion, contact our support team at [email protected]. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. peryaplay encourages players to reach out to:

• PAGCOR's Responsible Gaming programme — the Philippine Amusement and Gaming Corporation provides player protection resources and guidance
• Mental health professionals — counsellors and addiction specialists are available in Manila, Quezon City, Makati, Cebu, Davao, and other major Philippine cities
• peryaplay Support — our team is available 24/7 and can help you activate self-exclusion or connect you with appropriate resources

Remember: gambling should always be entertainment, not a source of financial stress. Play responsibly.